Payment

UK Customers: I accept Paypal (see below if you'd like to know about Paypal), or personal cheque, or postal order (made payable to Jenefer Ham), or via bank transfer (email me for details).

If you're not paying with paypal, you can print a copy of the shopping cart and mail it to me, but please let me know it's on its way by emailing me. Please note that if cheques are not received within 5 working days of placing an order then goods will be returned to stock. Goods will be dispatched within 2 working days after receipt of cleared payment.

International Customers: payment may be made through Paypal only, but this does allow the use of most major credit cards, a bank account or your Paypal balance. Shipping will be charged at cost, and an quote provided upon receipt of the order.

Photography and colour accuracy

I do try to make sure the colours are accurately portrayed, however, glass is notoriously difficult to photograph and dichroic glass is doubly so. That being said, disapointment is a rare occurrance as the glass viewed in person is always more vibrant and crisp than expected from a photo. However, the colour on your screen may be different to in person simply due to the fact that our monitors are different models and have been calibrated independantly. Your satisfaction is very important to me, so If you are not happy with the colour upon receipt, simply email me for an exchange or a refund.

Postage and Packing

UK Customers:
£2.00 P&P for orders under £30
Delivery by courier or Royal Mail is free on orders over £30
I ship twice a week, but if you need something urgently, just email me, and we'll see what can be done.
Rush delivery is available at cost.
International Customers: Shipping will be charged at cost, and an quote provided upon receipt of the order.

Wrapping

Each piece will be carefully wrapped for safe shipping. Jewellery also comes wrapped in lovely packaging, suitable for gift-giving. If you have any special requests, please email me and I'll do my best to accommodate you!

Returns

All pieces are checked before they are sent out. Please check them upon delivery and email me within three days of receipt, in the unlikely event of damage or loss, or stating your reasons, and return the goods to me in their original packaging and in a saleable condition within 10 days for a credit or refund. Items for return must be sent back to us using a trackable method of post such as Recorded or Special Delivery. I’m sorry I cannot refund postage costs but will refund the cost of the goods. In the event of uninsured goods lost or damaged in the postal system, please contact me immediately. A refund will be issued for insured items only.

Warranty and Disclaimer

All of my pieces are fully guaranteed. If one of my pieces is faulty I will certainly replace it, but I cannot take responsibility for breakages which occur through wear and tear, misuse or mishandling. I recommend all pieces be cleaned with a soft cloth and washing up liquid.

My pieces are made of glass and as such should be handled with love and care. While I have taken every care to anneal properly, it is still possible that they could be damaged or cracked under certain circumstances, for example sudden sharp impact or dramatic temperature changes, or if not handled properly. Glass can also become scratched if used as a cutting surface, or if abrasive items such as crockery or pottery are placed upon it.

Availability & Timescales:

The webstore is a new adventure, and I'm learning how it works. Almost every photo of every item shown in the store is the one you will actually receive (as of right now, only the holiday ornaments are generally listed). If for some reason a piece you've bought turns out to be already sold, I will make every effort to offer you some thing just as fabulous and will email you photos of available pieces to choose from.

Privacy

I won't share your details with anyone. Any information you give me is used for the sole purpose of processing your order or enquiry. If you would like to be notified of new designs, craft shows and free tickets, please email me to join the Mailing List. You can unsubscribe at any time by sending me a request via email.

Want to speak with me?

You are welcome to ring me with any questions at 07910 733170.

What is PayPal?
PayPal is a third party payment processor which enables online Credit and Debit card payments. It is a secure system which has over 20 million registered users.

How do I use PayPal?
Add your items to the shopping basket then, when you are ready, view basket and select the 'Secure Checkout'. You will guided through placing your order by Paypal. You do not have to be a registered PayPal user to pay this way, however, if you wish to sign up to an account there is an option to do this at the end of the checkout. All orders are acknowledged by e-mail.

Is PayPal secure?
PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Once your information reaches PayPal it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers. Only PayPal has access to your confidential credit/debit card details.